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Outlet Sales Assistant

Outlet Sales Assistant

Department: Retail / Staff in Store
Report to: Store Manager
Place of work: Store in Outlet Bicester Village
Type of contract: permanent full-time (40 hours per week)

The ideal candidate will be responsible for supporting our sales team, being a key contributor to its success. He/She will provide outstanding customer service by liasoning between the sales team and the customer.


Ensure the execution of activities related to the operation and selling of the store.


Due to his role, the Sales Assistant is in particular in charge of the tasks and responsibilities below:


• Actively contribute to achieving the sales and service objectives of the point of sale

• Establish a relationship with customers by developing brand loyalty

• Provide a customer experience adequate to the standards of the luxury and corporate sector, support him in the selection of an appropriate range of options and complementaries in order to achieve KPI

• Build and strengthen relationships with customers, deal with different nationalities and personalities, and always put customers at ease.

• Finalize the customer’s purchase by correctly carrying out the cash, cash and administrative management procedures

• Correctly carry out company sales procedures in face-to-face sales, distance selling and through the e-commerce channel

• Guarantee the qualitative and quantitative updating of customer information, in line with corporate tools (CRM), in order to retain actual customers and identify new ones with high potential

• Offer assistance to colleagues in completing a sale

• Follow the directives of the Store Manager to optimize sales


• To embody and passionately transmit the company’s projects through effective product knowledge

• Always maintain an in-depth knowledge of the product and trends;

• Ensure adequate care in handling the products so as not to damage or spoil them;

• Adequately support the Store manager in managing the stock without discrepancies;

• Collaborate to ensure the functional maintenance of the shop and the correct management of the warehouse;

• Knows and correctly applies the procedures for the inbound and outbound transfer of goods, how to manage product exchanges and refunds


• Maintain constructive and respectful communication with your superiors and colleagues

• Maintain an image as an ambassador adequate to luxury and corporate standards

• Contribute to the maintenance of order and cleanliness of the store environments, both on the sales floor and in the spaces reserved for staff


  • Previous experience of at least 2 years in the role
  • Customer-service oriented
  • Pro-active and positive attitude
  • Additional language skills will be considered a plus

Yearly gross Salary range: 18,500£ -19,500£ (excluding bonuses and commissions)

You must have the right to live and work in this location to apply for this job

Job Details
City and Country (or Region): United Kingdom
City: Bicester
Team: Retail
Contract type: Permanent job
Employment type: Full-time
Level of experience: 2 years
Date of pubblication: 20.10.2022
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