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Outlet Sales Assistant

Outlet Sales Assistant

Department: Retail / Staff in Store
Report to: Store Manager
Place of work: Store in Outlet Bicester Village
Type of contract: permanent full-time (40 hours per week)

The ideal candidate will be responsible for supporting our sales team, being a key contributor to its success. He/She will provide outstanding customer service by liasoning between the sales team and the customer.

PURPOSE OF THE ROLE:

Ensure the execution of activities related to the operation and selling of the store.

TASKS AND MAIN RESPONSIBILITY:

Due to his role, the Sales Assistant is in particular in charge of the tasks and responsibilities below:

Sell

• Actively contribute to achieving the sales and service objectives of the point of sale

• Establish a relationship with customers by developing brand loyalty

• Provide a customer experience adequate to the standards of the luxury and corporate sector, support him in the selection of an appropriate range of options and complementaries in order to achieve KPI

• Build and strengthen relationships with customers, deal with different nationalities and personalities, and always put customers at ease.

• Finalize the customer’s purchase by correctly carrying out the cash, cash and administrative management procedures

• Correctly carry out company sales procedures in face-to-face sales, distance selling and through the e-commerce channel

• Guarantee the qualitative and quantitative updating of customer information, in line with corporate tools (CRM), in order to retain actual customers and identify new ones with high potential

• Offer assistance to colleagues in completing a sale

• Follow the directives of the Store Manager to optimize sales

Product

• To embody and passionately transmit the company’s projects through effective product knowledge

• Always maintain an in-depth knowledge of the product and trends;

• Ensure adequate care in handling the products so as not to damage or spoil them;

• Adequately support the Store manager in managing the stock without discrepancies;

• Collaborate to ensure the functional maintenance of the shop and the correct management of the warehouse;

• Knows and correctly applies the procedures for the inbound and outbound transfer of goods, how to manage product exchanges and refunds

Transversal

• Maintain constructive and respectful communication with your superiors and colleagues

• Maintain an image as an ambassador adequate to luxury and corporate standards

• Contribute to the maintenance of order and cleanliness of the store environments, both on the sales floor and in the spaces reserved for staff

Qualifications

  • Previous experience of at least 2 years in the role
  • Customer-service oriented
  • Pro-active and positive attitude
  • Additional language skills will be considered a plus

Yearly gross Salary range: 18,500£ -19,500£ (excluding bonuses and commissions)

You must have the right to live and work in this location to apply for this job

Job Details
City and Country (or Region): United Kingdom
City: Bicester
Team: Retail
Contract type: Permanent job
Employment type: Full-time
Level of experience: 2 years
Date of pubblication: 20.10.2022
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